AeroChat

Self-learning AI

AeroChat's self-learning AI improves from every conversation, adapting to user interactions and enhancing its responses over time. This feature ensures that the AI becomes more effective at handling inquiries, leading to better customer satisfaction and reduced need for human intervention.

Multilingual chat

This feature allows AeroChat to automatically reply in the customer's preferred language, enhancing communication and customer experience. By understanding and responding in multiple languages, businesses can cater to a diverse clientele without language barriers.

Custom instructions

Users can define how AeroChat speaks and behaves through custom instructions, tailoring the AI's tone and response style to align with their brand voice. This personalization helps create a more engaging and relevant interaction for customers.

Voice message handling

AeroChat can transcribe and respond to voice notes, allowing for a more natural and conversational interaction. This feature is particularly useful for customers who prefer voice communication, ensuring their inquiries are addressed promptly.

Rich media in responses

This feature enables AeroChat to reply with images, product details, and links, making interactions more informative and engaging. By incorporating rich media, businesses can enhance the customer experience and provide more context in their responses.

Human handover

AeroChat can escalate conversations to human agents when necessary, ensuring that complex inquiries are handled by a person. This feature maintains a high level of customer service by providing human support when the AI cannot resolve an issue.

Auto agent assignment

This feature smartly routes inquiries to the appropriate agent based on predefined criteria, ensuring that customers receive timely and relevant assistance. By automating agent assignments, businesses can improve response times and efficiency.

Agent transfer

AeroChat allows for seamless handoff of chats between team members, facilitating collaboration and ensuring that customers receive consistent support. This feature is essential for teams that need to work together to resolve complex issues.

Conversation tagging

Users can organize chats with custom tags, making it easier to track and manage conversations. This feature helps businesses categorize inquiries for better reporting and follow-up.

AI-powered chat insights

This feature tracks conversations handled by the AI, providing metrics on resolution rates and time saved. Businesses can leverage these insights to optimize their customer support strategies and improve overall efficiency.

Reporting & analytics

AeroChat provides insights into top topics, languages, channels, and geographic data, helping businesses understand customer interactions better. This data can inform marketing strategies and improve service delivery.

Contact management

This feature allows businesses to collect and organize customer information, making it easier to manage relationships and follow up on inquiries. Effective contact management is crucial for maintaining customer satisfaction and loyalty.

Conversion tracking

AeroChat tracks which chats lead to sales, providing valuable insights into customer behavior and the effectiveness of support interactions. This feature helps businesses understand the impact of their customer service on revenue.

Web chat

AeroChat can be embedded as a live chat solution on any web page, allowing businesses to engage with customers directly on their site. This feature enhances customer support by providing immediate assistance.

WhatsApp broadcast

This feature enables businesses to send marketing campaigns at scale via WhatsApp, reaching customers directly on their preferred messaging platform. It helps drive engagement and repeat purchases effectively.

Multiple accounts per channel

AeroChat allows businesses to connect more than one account per channel, facilitating management of multiple customer interactions across different accounts. This feature is essential for businesses with diverse customer bases.

Shopify integration

AeroChat offers native integration with Shopify, allowing businesses to sync their product catalog and manage customer inquiries directly from their Shopify store. This seamless integration enhances the shopping experience for customers.

WordPress integration

With one-click setup, AeroChat can be integrated into WordPress sites, enabling businesses to provide chat support directly on their blogs or websites. This feature simplifies the process of adding customer support capabilities.