11Sight

Organization management

Manage all your organization's users, configurations, and access the aggregated company data from one single location. This feature allows administrators to oversee user roles and permissions effectively.

User dashboard

Users have access to a feature-rich dashboard where they can easily access all their information and configuration options. This centralized interface enhances user experience and simplifies navigation.

Customizable e-line and e-room addresses

Users can customize their e-line or e-rooms addresses with brand name convention or assign an account to each team member to configure theirs. This personalization helps in branding and user identification.

Profile page

Users receive a complimentary configurable landing page with their contact info. This page serves as a digital business card, enhancing user visibility and accessibility.

Reporting and Analytics

Track user data and performance across the organization. Gain insights and improve operations through detailed analytics that inform decision-making.

Remove branding

Remove 11Sight branding from user interfaces. This feature allows organizations to maintain their brand identity during customer interactions.

CNAME

Add a custom domain to your e-lines and e-rooms addresses. This feature enhances brand recognition and provides a professional appearance.

Integration

Integrate 11Sight with your favorite tools. This feature allows seamless connectivity with other platforms, enhancing workflow efficiency.

Browser-based or Mobile video calls

Answer calls directly on a browser with no download required or on your iOS or Android device. This flexibility ensures users can connect from anywhere, enhancing accessibility.

End-to-end encryption

All video calls are end-to-end encrypted. Connect and engage with the peace of mind that your calls are secure, ensuring privacy and confidentiality.

Call time

Receive unlimited calls and spend unlimited minutes speaking with customers over video or audio. This feature removes barriers to communication, allowing for extensive interaction.

Availability control

Easily turn your availability on or off with one click or pre-configure it in the system to automatically enable or disable your availability. This feature helps manage user engagement effectively.

Call history

Access the list of all your or your teams’ calls in your dashboard, access chat and file contents, and much more. Take action on missed calls and never miss a deal.

Caller blocking

Easily block callers with one click and prevent them from spamming you. This feature enhances user control over incoming communications.

Call recording

Record each call, share the call recording link, and review the meeting whenever you want. This feature aids in documentation and follow-up processes.

Message mail

If you are busy, the caller can leave a text message that will be delivered via email to the sales rep. Reps can also leave a video-recorded message or upload a video on their landing page. This feature ensures no communication is missed.

Company directory

Access all your team members in one single location. This feature simplifies team collaboration and communication.

Call routing

Direct calls to any team member with easy-to-set-up rules. This feature enhances call management and ensures efficient handling of incoming communications.

Escalation

Direct calls that would have been missed by a user or team to other users, increasing the chances of a successful call. This feature ensures that no opportunity is lost.

Team ringing

Route calls to teams grouped by location, department, or any other criteria chosen by you. This feature optimizes team response times and improves customer service.

Round robin

Easily add a user to your existing call with one click. Just select from a directory and click join. This feature facilitates seamless collaboration during calls.

Simultaneous ringing

Simultaneous ringing enables multiple phones to ring at the same time when a call comes in. Once the call gets answered, the ringing will stop on the other lines and the information will be recorded in the system. This feature ensures that calls are answered promptly.

One-click call transfer

Easily forward the call to another user with one click. Select from a directory or search for the user. This feature streamlines call management and enhances user experience.

One-click 3-way calling

Easily add a user to your existing call with one click. Just select from a directory and click join. This feature enhances collaboration during calls.

Device hand-off

Easily transfer a call from one device to another. This feature provides flexibility and convenience for users during calls.

E-line tracking

Create unlimited custom e-line links and track what channels or campaigns are being more efficient and converting more. This feature provides valuable insights into marketing effectiveness.

QR codes

Users can create unique QR codes for print campaigns. This feature enhances offline marketing efforts and bridges the gap between physical and digital interactions.

Lead form

Add a customizable landing page and configurable form to capture caller information before each call. This feature helps in gathering leads and improving conversion rates.

Caller ID

If you have enabled forms on your dashboard or are receiving calls from other users, you will be able to identify the users’ information prior to the call. This feature enhances user awareness and preparedness.

Pre-call CRM intelligence

If caller's information is in your CRM, callee receives info about account, caller, status, or any other selected information. This feature improves call efficiency and personalization.

Call notes

Add call notes after a call is completed for follow-up or future reference. This feature aids in maintaining records and improving follow-up actions.

e-buttons

Add a smart button to any website and allow your website visitors to connect with your team with one click from any page. This feature enhances user engagement and simplifies contact.

Virtual Office

Private, dedicated, and browser-based meeting room. It’s a natural extension of our e-lines. This feature provides a secure and professional environment for meetings.

Conference Room

Organization wide, browser-based meeting room. This feature facilitates large group meetings and enhances collaboration across teams.

e-room Recording

11Sight’s encrypted, dedicated, and browser-based meeting room solution is a natural extension of our e-lines. This feature allows users to record meetings for future reference.

Help Pages + Community

Access to help pages and community support for troubleshooting and guidance. This feature enhances user experience by providing resources for self-help.

Dedicated account manager

A dedicated account manager is assigned to assist with any inquiries or issues. This feature ensures personalized support and guidance.

Onboarding + Training

Comprehensive onboarding and training sessions to help users get started effectively. This feature ensures users are well-equipped to utilize the platform.