Question 1

What's included in each plan?

Accepted Answer

Every plan gives you access to the Macaly agent. Plans differ in available agent skills, limits, and capabilities. The Free plan is suitable for basic use and simple projects. The Pro plan unlocks more advanced agent skills, higher limits, and custom domains. The Enterprise plan is designed for demanding projects — with unlimited infrastructure, integrations, and full flexibility. All plans include hosting and a database. We also offer a hosting-only plan for $5/month if you want to keep your site on a custom domain without using AI credits.

Question 2

Do credits roll over to the next month?

Accepted Answer

No. Credits do not roll over. Each billing period starts with a fresh set of credits, and any unused credits expire at the end of your billing period (not the calendar month). However, you can purchase one-time credit top-ups — those credits are valid for 60 days from the date of purchase.

Question 3

Can I upgrade or downgrade anytime?

Accepted Answer

Upgrades take effect immediately — you will be charged the full amount, receive the full credits, and your billing cycle will reset. Downgrades and switches to the Free or Hosting plan take effect at the end of your current billing period.

Question 4

What happens if I run out of credits?

Accepted Answer

If you're on a Pro plan, you can either purchase a one-time credit top-up or upgrade to a higher plan with more credits. If you're on the Free plan, you'll need to upgrade to continue using the agent. All your projects will remain active and your work will not be affected.

Question 5

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime. At the end of your billing period, your published website with a custom domain will go offline and any remaining credits will expire. Your projects and websites on the default Macaly domain will remain accessible — nothing is deleted. Make sure no active site is connected to a custom domain before you cancel.

Question 6

What happens if I am on an old Pro, Plus, or Ultra plan?

Accepted Answer

With the pricing update, all old Pro, Plus, and Ultra plans now include the same features as the current Pro plan. Your remaining messages have been converted at a rate of 1 message = 100,000 credits. You can continue using your current plan until it ends, but you can only switch to one of the new plans going forward.

Question 7

How do I connect my own custom domain?

Accepted Answer

In your project, go to Settings → Domains, type your domain name, and click Connect. Macaly will show the DNS records you need to add. Go to your domain registrar and add the A record and CNAME record as shown. After saving the records, return to Macaly and click Refresh. Connecting a custom domain requires a Pro or Hosting plan.

Question 8

Can I set up email for my custom domain?

Accepted Answer

Macaly does not provide email hosting. For email on your custom domain (e.g. info@yoursite.com), sign up with a third-party provider such as Google Workspace, Zoho, or Microsoft 365, and configure their MX records with your registrar. Once you have an email address, the Macaly agent can set up contact forms to send notifications to it.

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