Hoop Review: Pricing, Features & Alternatives

Turn cancellation requests into saved subscribers

Hoop transforms cancellation requests into opportunities to retain subscribers by making tailored save offers at the right moment. This feature integrates directly into your helpdesk, allowing for seamless management of subscriber updates and retention efforts.

Hoop asks why before it cancels

Instead of simply confirming a cancellation, Hoop engages the subscriber by asking for the reason behind their decision. This immediate feedback helps capture valuable insights that can inform retention strategies and improve customer experience.

Your save playbook, in plain English

Hoop allows you to write your retention policy in straightforward language, which it then uses to evaluate each cancellation request. This feature ensures that the right offers are made in your brand's voice, enhancing the personalization of the retention process.

A/B test offers without rewriting macros

With Hoop, you can easily test new save offers by simply instructing the agent in plain English. This feature eliminates the need for complex macro rewrites or team retraining, allowing for agile testing of retention strategies.

Retention scorecard

Hoop provides structured data for every cancellation it handles, including the reason, the offer made, and the outcome. This retention scorecard gives you insights into what is effectively saving subscribers and helps track retention metrics over time.

Save rate tracking

Hoop tracks and displays your save rate over time, showing how it improves as the system learns which offers are most effective. This feature helps you visualize the impact of your retention efforts and adjust strategies accordingly.

Top reasons for cancellation

Hoop captures and aggregates the reasons subscribers leave, providing a frequency breakdown. This insight allows you to address underlying issues that may be causing cancellations, rather than just reacting to individual cases.

Offer performance analysis

This feature analyzes which offers are most effective for different cancellation reasons, helping you tailor your retention strategies. By understanding the best offers for specific subscriber segments, you can optimize your approach to saving customers.

End-to-end management

Hoop manages the entire process from the moment a cancellation ticket is received to the final update in your subscription billing tool. This streamlined approach ensures that all necessary actions are taken without manual intervention, saving time and reducing errors.

Real revenue tracking

Hoop logs the subscription value of every save, providing you with a clear picture of the revenue retained through its efforts. This feature helps you understand the financial impact of your retention strategies and track progress over time.

Plugs into your existing helpdesk

Hoop integrates seamlessly with popular helpdesk platforms like Gorgias and Zendesk, allowing you to manage cancellation tickets without disrupting your existing workflow. This integration ensures that you can leverage Hoop's capabilities without needing to change your current systems.

Handles integration and data work

Hoop's setup process is designed to be efficient, with the team managing the integration and data ingestion from your helpdesk. This minimizes the workload on your team, allowing you to focus on refining your retention policy.

Policy writing assistance

Hoop collaborates with you to draft a retention policy based on your existing offers. This feature simplifies the process of creating a tailored approach to customer retention without requiring technical expertise.

Quick setup time

Most subscription brands can be live with Hoop within a week, thanks to the streamlined setup process. This rapid deployment allows you to start benefiting from improved retention strategies without long delays.

Conversational save flows

Hoop runs custom conversational flows in your brand voice to engage subscribers during cancellation requests. This personalized interaction enhances the customer experience and increases the likelihood of retaining subscribers.

24/7 cancellation ticket handling

Hoop ensures that cancellation tickets are addressed around the clock, even when your support team is offline. This feature guarantees that subscribers receive timely responses, improving their overall experience with your brand.

Draft mode for email replies

During onboarding, Hoop operates in draft mode, allowing your team to review all replies before they are sent. This feature provides a safety net to ensure that the communication aligns with your brand's standards before going live.