Chatbase

Build & deploy your agent

Train an agent on your business data, configure the actions it can take, then deploy it for your customers. This feature allows users to create a tailored AI support agent that meets their specific needs and integrates seamlessly into their existing systems.

Sync with real-time data

Connect your agent to systems like order management tools, CRMs, helpdesk platforms, and more to seamlessly access data ranging from order details to active subscriptions and beyond. This integration ensures that the agent has the most up-to-date information to assist customers effectively.

Take actions and automate workflows on your systems

Configure actions and omnichannel automation that your agent can perform within your systems or through one of our integrations, like updating a customer's subscription or changing their address. This feature enhances operational efficiency by automating routine tasks.

Compare AI models

Experiment with various models and configurations to make sure you have the best setup for your use case. This feature allows users to optimize their AI agent's performance by testing different approaches and selecting the most effective one.

Smart escalation

Give your agent instructions in natural language on when to escalate queries to human agents via live chat or helpdesk tickets. This ensures that complex issues are handled appropriately, maintaining customer satisfaction.

Refine & optimize

This ensures your agent is improving over time with better resolution and analytics. Users can continuously enhance their agent's capabilities based on performance data and customer interactions.

Review analytics & insights

The agent gathers important insights, analytics, and customer engagement data about your customers & business. This feature provides valuable feedback that can be used to improve service quality and customer satisfaction.

Advanced reporting

Gain insights and optimize agent performance with detailed analytics. This feature allows users to track key performance indicators and make data-driven decisions to enhance their AI support agent's effectiveness.

Works with your tools

Integrate diverse data sources to enrich your agent's knowledge and capabilities. This feature allows users to connect their AI agent with various platforms, ensuring it has access to all necessary information.

API

APIs, client libraries, and components to deeply integrate support into your product. This feature provides developers with the tools needed to customize and extend the functionality of their AI support agent.

Whitelabel

Remove any Chatbase branding from the chat widget. This feature allows businesses to maintain their brand identity while using the Chatbase platform.

Secure by default

Your AI Agent ensures the utmost security by refusing sensitive or unauthorized requests. Enterprise-grade security and compliance built in. This feature provides peace of mind for businesses concerned about data privacy and security.

Data encryption

All data is encrypted at rest and in transit. We use industry-standard encryption algorithms. This ensures that sensitive information remains protected from unauthorized access.

Personalized customer experience

Your agent knows the logged in user and can retrieve their information for resolution-focused, 24/7 customer support. This feature enhances customer satisfaction by providing tailored assistance based on individual user data.

Instant actions and workflow automation

This feature allows the agent to perform immediate actions based on user requests, streamlining the customer support process. By automating workflows, businesses can improve response times and efficiency.

Handles unclear requests

Your AI Agent uses natural language understanding to adapt to modern conversational styles. This feature ensures that the agent can effectively interpret and respond to a wide range of customer inquiries.

Enhance multilingual support

Engage users globally with seamless language detection and translation in 80+ languages, powered by generative AI. This feature allows businesses to cater to a diverse customer base, improving accessibility and user experience.